A Passage to India: A Few Observations

Edward Morgan Forster, a liberal humanist in his outlook ,shows in his novel A Passage to India the British imposing their order on this kaleidoscope of India .He also suggests   that theirs is an order that is unnatural , lacking in imaginative understanding of the Indian context. In their dealings with the Indians , the British as a class ,operate only at the level of political and social duty. In other words their relationships with the Indians are those of the political and social roles they play. Ronny Heaslop puts the case of the British rulers when he says, â€Å"We are out here to do justice and keep the peace..We are not pleasant in India and we don’t intend to be pleasant.We’ve something more important to do.†In so far as the fact goes , this is a convincing description of the venal and shifty ways of Indians in their contacts with the British.But all these flaws, Forster takes pains to show are the effects of the humiliating and undignified rule of t he British over the Indians. Unlike other critics of British rule, Forster does not question the right of the British to be in India. His main objection is that it is an order of force and will , not of love and understanding.  Mr. Fielding in many ways appears to resemble E.M.Forster.†The world he believed ,is a globe of men who are trying to reach one another and can best do so by the help of goodwill plus culture and intelligence.†Dr. Aziz who has suffered numerous slights and humiliations from the British , now at last feels that Fielding is a true friend of the Indians: â€Å"No Englishman understands us except Mr. Fielding.†Ã‚  The very first scene , where Dr. Aziz throws down his bicycle and enters a bitterly jocular discussion of â€Å"Is it possible to be friends with an Englishman?†, presents him as an animated, warm, impulsive, moody and somewhat childlike ,careless and sensitive gentleman.Sometimes he is kind, sometimes he is vindictive especi ally when he clamps brutal and revengeful demands upon hapless Adela after his release. Aziz, in MOSQUE section is somewhat conservative about his views on Islam.Lionel Trilling is right to say of him, â€Å"For good or bad he is human.†Adela Quested , right from the beginning ,is intelligent, intellectual, eager to understand new things and experiences:†She goes on,†Fielding says, â€Å"as if she’s at a lecture—trying hard to understand India and life and occasionally taking a note.†She cannot tolerate prejudice and borrowed opinions and feels indignant at the English for being so ruthless in their treatment with the native Indians. But Adela in her own opinion is as follows, â€Å"I can do his right and that right but when they are put together they come wrong.That’s the defect of my character.†Ã‚  E.M.Forster has manifold messages to disseminate, but the main is to deal with the Indians in an amiable humanistic way.   The si gnificance of the title of the first section is that like the ambience in the sanctum sanctorum [Mosque]it imbues the dialectic of positive affirmation.   

Romeo and Juliet, and War Poetry Comparison Paper

How well does Baz Lurhmann’s adaptation if the script show the theme of conflict? I think Baz Lurhmann’s adaptation of Romeo and Juliet strongly shows the theme of conflict throughout the entire film, in which it is retold for the modern viewers.Baz Lurhmann shows at the start of the film two sky high building with ‘Montague’ and ‘Capulet’ in bold lettering at the top, this shows how the two families have a lot of rivalry, such as in the business world of today’s society which a lot of people can relate to also the fact they are both nearly at a war about something nobody knows anything about ‘Ancient grudge‘, I think this is the base point of the build up of conflict in the film. Lurhmann also used quite modern weapons such as guns and drugs which I think is easier for people to understand, as it is up to date which world today.In nearly every shot in the film there is a gun which shows the amount of tension and rivalry betw een everyone and how this leads into the conflicts. Also Lurhmann choose to represent the different houses in the form of gangs which a lot of people now days can understand in a sense which there is always a lot of conflict to protect yourself and your family name. I think Lurhmann has achieved exactly this in Act 1 Scene 1. The conflict shown in this scene is incredible in a way in which it is brought up how something very small can lead into something big and cause a lot of damage and disruption.

Planning techniques Essay

According to the BCG matrix, companies’ business units can be categorized into 4 categories. These categories are based on the amalgamations of market share and market growth relative to the biggest competitor. Based on BCG matrix, it is very good for the company when its products have large market share or the product’s market is growing very fast. The Boston Consulting Group Portfolio Matrix Stars indicate that the business or the product has high market share and high growth. †¢Large amount of money are invested and so these businesses/products are expected to generate considerable amount of cash. They are the leaders in that particular business. †¢Usually approximately in balance on net cash flow. Nevertheless, if any effort is needed to be made to keep the share it should been done because if the market share is maintained then the returns will be a cash cow. Cash cows are companies or products which have low market growth and high market share. †¢These are mature and successful businesses with high profit and cash generation †¢There is little need for investment because of the low growth. Dogs represent companies or products which have low growth and low market share. †¢These businesses neither generate nor consume a large amount of money. †¢The number of dogs in a company should be avoided and minimized. Question marks display organizations or products with high growth and low market share. †¢Question marks require huge amount of investment and have low returns because the market share is low. †¢If the market share stays low than question marks will constantly demand large amounts of money and as the growth terminates, they will convert in a dog. †¢However, if the market share increases then the question marks may return into a star and ultimately a cash cow as the market growth slows. The BCG Matrix Method helps to understand a common strategy mistake make by the companies which is: having a one-size-fits-all-approach to strategy. In such circumstances: A.Cash cows Business Units will reach easily their profit target and their managers will be permitted to invest more money in  the businesses which are developed but not growing any more. B.Dogs Business Units will not stop investing in order to ‘turn the business around’ C.Subsequently the investment made in Question Marks and Stars Business Units is mediocre and thus they do not have the opportunity to become cash cows. In this scenario there are only two things that the companies should do. Either these SBU should receive decent amount of cash to allow them to become a cash cow (or star), or companies should not invest anymore and try to take whatever amount of cash out of the question marks. Some of the drawbacks of the BCG Matrix are: 1.Having a high market share does not mean that the company or the product will be successful. 2.The attractiveness of markets is not indicated only by the market growth 3.It may happen that Dogs can achieve higher returns than Cash Cows. Profit impact on market strategy (PIMS) The Profit Impact of Market Strategy (PIMS) is a program which started initially in the USA, to determine how profit impacted on marketing strategy and vice versa. Based on the information collected from participating companies, PIMS estimated businesses’ market position and proposed feasible strategies. According to Lancaster, Massingham and Ashford (Essentials of Marketing, 4th edition, McGraw Hill), PIMS seeks to address three basic questions: †¢What is the typical profit rate for each type of business? †¢Given current strategies in a company, what are the future operating results likely to be? †¢What strategies are likely to help improve future operating results? Dibb, Simkin, Pride and Ferrell (Marketing Concepts and Strategies, 4th European edition, Houghton Mifflin) cite six principal areas of information that PIMS holds on each business: †¢characteristics of the business environment †¢competitive position of the business †¢structure of the production process †¢how the budget is allocated †¢strategic movement †¢Operating results. Businesses which want to use the service have to present detailed information, containing details of their: †¢competitors and market †¢balance sheet †¢assumptions about future sales. In return, PIMS produces four reports, described by Lancaster, Massingham and Ashford as: 1. A ‘PAR’ report – demonstrates the ROI and cash flows that are considered ‘normal’ for that particular kind of business, displaying its market, competition, technology, and cost structure. 2. A ‘Strategy Analysis’ report – shows the likely effects of strategy changes on ROI/cash flow both short and long term. This is achieved by analyzing the information of other companies in an analogue business making similar moves, from an equal starting-point and in similar business environment. 3. A ‘Report on Look-Alikes’ (ROLA) – analyzes strategically equivalent businesses more closely and then predicts the best combination of strategies for that particular company 4. An ‘Optimum Strategy’ report – is almost the same as ROLA because it recommends the best strategy for the company based on the experience of othe r companies in the same position. One of the disadvantages of this model is that the data has been misinterpreted in some cases. In addition, another area which can be argued is connecting the profitability to the market share. Shell Directional Policy Matrix The Shell Directional Policy Matrix is another refinement upon the Boston Matrix. It has two dimensions, vertical and horizontal. Next to the vertical axe are company’s competitive capabilities and next to the horizontal axe are the prospects for sector profitability. Different strategic decisions will be implied depending on the position of a Strategic Business Unit (SBU) in the matrix. Each of the cells is explained below: Disinvest: Disinvesting is the best option when the SBU is running in losses  with ambiguous cash flow because the situation is not going to ameliorate in the future. These liquidate or move the assets. Phased withdrawal: SBU’s with average competitive capability in low growth market has almost no chance to generate cash and as such they should be eliminated sequentially. Double or quit: this is all about gambling. There are two possible options to gamble and these are either to invest more in order to take full advantage of the prospects displayed by the market or to abandon the business. Custodial: SBU’s are just like a cash cow, milk it and do not commit any more resources. In this situation the corporate has to make a decision whether to get help from other SBU’s or exit the scene to concentrate more on other attractive business. Try harder: SBU may be doing fine for the moment but the future does not look promising and thus additional resources to strength their capabilities will be required. By trying harder, the company may take advantage of the business prospects thoroughly. Cash Generator: This is like a cash cow where no further amounts of cash are invested and SBU may carry on with their operations because the generation of cash is strong and satisfactory profit is made. Growth: In order to support product invention and R&D activities the SBU’s need investment. So ensuring that enough resources are available is crucial to grow the market. Market Leadership: Significant resources are concentrated on the SBU and so it must be the first priority. SHELL DPM has its limitations. The first limitation is that it assumes that the similar factors are entirely applicable for appraising the prospects of any product/business.

Introduction of Information system in Organisation Essay

Introduction of Information system in Organisation - Essay Example Nowadays, high level of competition and other environmental impacts can be observed in fast food restaurant business all over the world and Nigeria is not an exception. For fast food organisations, it is apparent that there is an increasing focus on accomplishing better customer satisfaction and also to augment the organisational value. Several fast food organisations have now realised the significance of customer focused and customer based business services (Iwarere & Fakokunde, 2011). Due to rising demands and expectations of customers and enhanced competition from several multinationals, maintaining strong performances has become a challenging task for TFC. In years ahead, TFC will strive to improve the operational efficiencies as one of the main concerns of business. TFC seeks to develop in the areas of improved service delivery and enhance customer services (De Tastee Fried Chicken Limited, 2010). In this context, it can be stated that Information Systems (IS) can provide opport unities for TFC to enhance efficiency and improve the operational competency in the long run. Implementation of Mobile Point of Sale (POS) can provide an invaluable opportunity for TFC to enhance its overall performance. This essay describes about development of a new information system in TFC. The objective of the essay is to highlight different technical aspects which must be considered and the procedure for developing new information system i.e. mobile POS. Like other fast food organisations, TFC also uses the fixed POS system. Although fixed POS system is effective but mobile POS system in TFC can help to keep up with the increasing competition in fast food segment. The principal business of the organisation is to provide fast food services to the customers (Goodlife, 2012). Customers are the key stakeholders of TFC. Any kind of changes in business operations due to implementation of new information system can

M_Q_2 Essay Example | Topics and Well Written Essays - 1250 words

M_Q_2 - Essay Example The culture of an organization shows the way the employees deal and interact with each other while performing their job related tasks. I believe that the culture of an organization develops with time when the employees, managers, and all governing bodies of an organization work with full commitment shaping a positive organizational culture. In my view, the culture of an organization really improves the performance and productivity of an organization. A strong organizational culture unites the employees and motivates them to work efficiently and professionally towards their goals. Organizational culture includes such elements, which play a vital role in making a company reach desired sets of goals and objectives in an effective way. Some of the most influencing tasks, which organizational culture performs, include determining the organization’s effectiveness and capacity, putting energy and momentum in the employees in order to ensure organization’s success, injecting se nse of responsibility in the employees, and making the employees work efficiently towards achievement of desired goals and objectives. These were some of those roles, which culture plays in making an organization achieve desired goals and objective effectively and efficiently. Answer: No: 2 Culture of an organization is one of the main drivers of organizational performance and it can definitely be used to increase performance. Daniels A. and Daniels J. found that managers need to evaluate performances of the employees and the organizations in order to implement positive changes. It depends on the managers of an organization to motivate and encourage employees to work with full dedication and commitment. The dedication and commitment shown by the employees of a company towards their job responsibilities shape the culture of the company. If the employees carry out their job related tasks efficiently, it creates an enthusiastic and motivated culture of the organization, which positivel y affects the new employees who come and join the company. From here, the transition process starts where impact of employees’ performance on the culture of an organization shifts towards impact of organizational culture on the performance of new employees. Once the employees succeed in shaping a work-oriented culture in an organization, it plays a considerable role in motivating new employees to work hard for the company. A new employee is not very much aware of the culture of the company where he/she gets a job. When that employee starts working for the company, he/she observes the overall workplace culture of the company and shapes his/her job behavior according to that culture. If a company will have work-oriented culture enriched with the elements of motivation, innovation, and workplace ethics, it will make a positive impact on the new employees and will make them work hard to achieve the company’s goals and objectives. Therefore, we can say that strong culture o f an organization not only increases employees’ productivity but also increases the overall organizational performance. Answer: No: 3 As a senior leader, I will like to change the culture of the organization by integrating the elements of hard work, commitment, dedication, and enthusiasm in the existing culture of the organization. I believe that when employees feel like owning the company, they work with more commitment in order to make their company reach heights of success in any specific market. If a company injects the sense of

(Annotated Bibliography) Essay Example | Topics and Well Written Essays - 500 words

(Annotated Bibliography) - Essay Example By this, the authors mean how efficiently a product serves it purpose for the predicted period. The article claims that predicting the reliability of a product earlier is important since it helps in detection of aspects such as possible failure or decrease in life cycle. This is crucial since it ensures that the material selected for manufacture of the product is appropriate reducing inspection as well as impromptu maintenance. When making predictions, it is important to consider the environment to which the product will be exposed. This is because the lifecycle may change with environment. Mishra, Pecht, and Goodman (1) list the objectives of reliability prediction as reducing output drawbacks, enhancing maintenance, ensuring that the equipment remains effective, increasing profitability and enable designing of future products that are safer and with lesser failures. The article claims that advancement in technology has increased guarantee and liability of product letdown. This has led to increased product reliability. However, the authors argue that increasing function ability of products such as gate oxide might lead to neglect for reliability. The article posits, â€Å"A reliability prediction for a product is dependent on its structural architecture, material properties, fabrication process, and the life cycle environment† (Mishra, Pecht, and Goodman 2). This is because products manufactured from same production line vary in material properties. Variation in material properties during manufacture of semiconductor devices may lead to altered reliability, which affects functioning ability in different environments. For semiconductor devices, the product life cycle is the expected severity and the load conditions such as temperature, pressure, humidity, dust, electromagnetic radiation levels and the environment. The factors and other like acoustic levels, sand,

Organizational Structure in Coca-Cola Company Assignment

Organizational Structure in Coca-Cola Company - Assignment Example The range of resources here includes human, information, physical and financial. This paper will explore the organizational structure through a case study of Coca-Cola Company as well as endeavor to determine the extent to which the organizational structure is supportive or unsupportive of the company’s goals and suggest possible recommendations for improvement if any. The Coca-Cola Company is the largest beverage company in the world and the leading producer and maker of soft drinks. It is surely a global brand known by anyone because of its popularity through publicity and marketing. The firm in the beverages industry1 whose business idea was first conceived in downtown Atlanta on May 8, 1886, when only one product called the ‘Coca-Cola’, a mix of Coca-Cola syrup and carbonated water, existed. The price of one glass of coke back then was five cents a glass and only 9 drinks were sold per day. Today, the company is more than 126 years old with a client base around the world in more than 200 countries from just one city in one country back then. The company currently estimates the average drink sales per day at about 1.8 billion with more than 500 brands by 2011, four2 of which are the world’s top-five sparkling brands. Coca-Cola has a global presence and became a billion-dollar brand in 2010. It has sponsored world’s sporting events such as the FIFA world cup for more than 80 years. The company has undertaken many social responsibility initiatives including the Haiti Hope Project in 2010, which aimed at developing a sustainable mango industry in Haiti. The company attributes its business success to five main factors which are unique and recognized brand3, quality, marketing, global availability and ongoing innovation.

Business Ethics Essay Example | Topics and Well Written Essays - 1000 words - 12

Business Ethics - Essay Example The researcher of this essay states that in current times, a success of an organization is not only judged based on their financial profits, but also based on whether they achieve those profits through ethical means. Thus, ethics has become a crucial part of any organizations’ success, brand image, etc, and so it needs to be incorporated into every aspect of its internal functioning as well as in organization’s external environment. Most organizations only follow ethics in their external environment, thereby fulfilling their Corporate Social Responsibility (CSR). However, it is of utmost importance to include ethical aspects in the internal functioning as well, particularly in relation to gender equation between the male and female employees. Although, women in current times, are playing key, optimum and leading roles in various ‘spheres’ of life including business organizations, there is still some ethical issues relating to them in the form of gender disc rimination. The researcher reviews the book, GenderTalk Works: 7 Steps for Cracking the Gender Code at Work written by Connie Glaser that focuses on these gender issues and the related ethical aspects. With certain gender-specific impediments blocking smooth communication between the male and the female employees, and also preventing women from reaching the top levels in the hierarchy, it is mentioned that this book provides practical advices on how to bridge the gender gap at work and also how to provide a conducive environment, for the development of women leaders.

News in Australia and the Global South Essay Example | Topics and Well Written Essays - 500 words

News in Australia and the Global South - Essay Example The mentioned news sites have a slight difference with their target audiences. The Australian is more of international in scope (having correspondents from all over the globe) while The Lebanese Daily Star caters to Lebanon and the Middle East. Most of the stories of The Australian cover worldly issues while the other seems to focus more on the local news. One thing recognizable about the news content of Lebanese Daily is that they see to it that their international stories always have an effect or a connection with Lebanon or the rest of the Middle East countries. At one point, Wikipedia describes The Australian as very influential not because of the number of people who read it but because it is the business class and political elite who make up its market. The Australian's workforce consists of columnists with distinctive background. These include a political journalist, an aboriginal lawyer (with a cause to see the welfare of the Aboriginal Australians or indigenous residents of the country), an activist and some conservative writers. But as to their sources, The Australian would often just quote newspapers though first hand information is better. Also noticeable is that The Australian focuses on the media or gives importance on reports about their colleagues compared to The Lebanese Daily Star.

Life and Oxygen Essay Example for Free

Life and Oxygen Essay This assignment requires answering questions based on the exhibit â€Å"The Earliest Traces of Life† at the Smithsonian Museum of Natural History, Washington, D.C. The exhibit that you are to see is on the right side as you enter the Rotunda from Jefferson Street. Enter the exhibit hall under the dinosaur banner. As you go through this doorway, the exhibit is located to the right. For additional information on the location, hours, ect., go the museum web site at www.mnh.si.edu and click on the Information desk link. Study the exhibit and answer the following questions. Submit your answers in Blackboard. Please view the short movie that comes along with the exhibit. Early Atmosphere 1. How abundant was oxygen in the early atmosphere? The amount of oxygen in the atmosphere was abundant, however, due harmful radiation waves from the sun, photosynthetic systems such as plants were not able to evolve thus leaving the state of oxygen subtle. 2.What evidence do scientists have that the oxygen content of our atmosphere has increased since the earth’s origin? The O-zone layer is composed of 3 oxygen atoms formed after photosynthetic organisms release an extra oxygen molecule into the atmosphere. 2. Why is oxygen more abundant in the atmosphere today? Because of the high amount of plants that produce oxygen which were not here in the early stages of life on earth 3. What are stromatolites? Stromatolites are the bindings of microorganisms on rocks and stones, usually submerged underwater, these rocks are usually used as samples for the earliest signs of life 4. What do scientists think is implied by the presence of stromatolites in Precambrian rock? Scientists would conclude that life was formed underwater and the process of evolution eventually allowed multi-cellular organisms to make their way off the ocean and/or bodies of water. 5. What is ozone and how is it produced? The o-zone layer is the protective layer made of 3 oxygen atoms, it is usually formed by the extra oxygen resulted from a photosynthetic organism. 6. Why is ozone important to life today? Because it protects us from ultra-violet rays from the sun which are extremely harmful and sometimes fatal to all life forms. 7. What effect did increased levels of oxygen in the atmosphere have on early life forms? It caused organisms that were not light and/or oxygen dependent to disappear as mammals and other multi-cellular organisms began to take over.

Managing Change In Mcdonalds Company Management Essay

Managing Change In Mcdonalds Company Management Essay All organisations that wish to stay in the industry for a large amount of time all have to undergo change in different forms to stay in touch with and to cater to the always changing needs and wants of customers. Some very big examples are the constant promotional burgers that are present at different fast food restaurants such as in McDonalds introducing the Great tastes of America promotion, or Gillette bringing new shaving cream ranges and shaving blades. This constant change is to bring a new product to the market such that it will boost sales. In this report I will discuss different types of change and the background to change such as environmental turbulence and formal versus informal organisations. I will also discuss the strengths and weaknesses of the bureaucratic organisation and compare alternative forms of development in their different life cycles. In the second section of the report I will Identify and discuss the stakeholder analysis, develop and analyze approaches for involving appropriate stakeholders in change with the help of tools and systems such as multiple cause diagrams, functional and divisional structure, team development and cultural web. In the final section I will draw up a realistic plan for the realization of change models and their outcomes such as business process re-engineering, learning organisations, Kotters eight stage model which will be most helpful for an effective change of the organisation. I will base my review and analysis on the business of McDonalds and will refer to it regularly. My main analysis will be of a chain of franchises owned by Mr. T Eagle. Background to Change It is very important as mentioned in the introduction for an organisation to regularly introduce change in either management or in the structures and process of the business. This is because of constantly changing environment the business finds itself in. In these times of recession it is important for business to find ways to minimise costs and overheads as much as possible and thus large managerial changes have taken place to remove staff and increase the duties of existing staff as the duties of a few are delegated over a large number or people. This brings us on to the area of environmental turbulence. Environmental turbulence refers to the amount of change and complexity in the environment of a company. [Alexander P. and Daniel J. Power. (2004-06).] A significant change in environmental factors can be considered as advances in technology or changes in governmental regulations. As more factors are taken in to consideration, the level of environmental turbulence increases. For a chain of McDonalds restaurants, current environmental factors are economic recession, the increasing price of fuel prices and the increase in the government taxation policies. The economic recession means that people are spending less as the media has created a fear of a lack of money and therefore people will either eat at McDonalds as it is a choice of choosing the cheaper option or choose to cook at home. To tackle this, a change in the pricing of the food is necessary, and to encourage people to come to McDonalds by portraying an image that it is affordable. Due to increasing fuel prices, the cost of deliveries will increase steeply as will the cost of electricity, thus the overhead costs will increase and therefore a change is needed to tackle this problem. Finally due to the government debt constantly increasing, the only method of acquiring money will be to increase taxation which will affect larger businesses more than it would as compared to individuals and small busin esses. Ongoing change is also necessary to ensure that the strategy fits the structure of the organisation. There are many different types of structures that an organisation can adopt and the strategy that is employed must cohere with the structure to optimise the resources available, which if not the case can lead to underutilization and inefficiency. A formal organisation has advantages such that in a midlife or mature organisation, it helps to keep track and to have a log of actions and reactions. As there are many people, especially in a mature organisation, it is possible to have two individuals who do not converse such as the frontline staff in McDonalds and the regional manager, however in a formal organisation it is easier for the regional manager to see the efficiency of the crew member by checking his or her punctuality, length of breaks, and contribution from comments made by the observations from floor and shift managers. When it comes to changing the organisation it is possible to see who is a better asset in a position where they can be utilised more effectively as compared to someone who is not. An informal organisation is easier to change as it is based on implicit understanding on social norms, and therefore there can be a change in the organisation which can be discussed and put into action immediately unlike that in a formal organisation where everything must be passed down a chain of command which may take time which may prove to be inefficient. However an informal organisation tends to be at the birth or the youth of the business where there are a few people involved in the organisation and harder to imitate in a larger organisation. Bureaucracy is a form of authority using structures and sets of regulations in place to control activity. [Lecture notes, organisational theories]The advantages of a bureaucracy are that the tasks are pre-defined and coordinated such that if a change is brought in it will be easier to implement as it will be pre-defined and the new manager in charge will have to optimise carrying out the task. Also due to its precision, speed and un-ambiguity, it is easier to bring about change as it separates production and decision making such that a change in the middle management or even the upper management will not impact too much on the frontline team. However the disadvantages of a bureaucracy are that is discourages individual growth and initiative as all decisions pre-determined and therefore if a change is brought about in the organisation, each individual must undergo training to their new position and therefore it will increase the overhead costs. There is also a risk of goal displacement taking place which is an inbuilt tendency to focus on means and not ends. [Lecture notes, organisational theories]. This may lead to problems if changes in the organisation take place as it means that Tuckmans Team Development Model From Tuckmans Team development model [Lecture notes, stages of team development], the different stages of development are: Forming Storming Norming Performing Forming This is in the beginning stages of the life cycle and is where people are not committed to the team, there is not much trust and the individuals are not clear what they are supposed to do. To progress to the next step of storming, the group must set a mission and goals, establish roles and must build up a trust between figures. This is where each individual needs to decide if they wish to be a fully committed part of the team. Storming At this stage the roles and responsibilities are articulated and agendas are displayed, however problem solving does not work well and people want to modify the teams mission. Competition is high and people are pushing for position and power. Due to this there is little team spirit and anxiety abounds. To advance from the storming stage to the Norming stage, leader must ask for and expect results, as well as actively support and reinforce team behaviour. The team must buy into objectives and activities and must request and accept feedback. Norming At this stage, success occurs and the team has all resources for doing the job. Appreciation and trust build along with the fact that purposes are well defined. The members self-reinforce team norms and the team is creative. The team gains commitment from all members on direction and goal. To advance from the Norming stage to the performing stage, the team must praise and flatter each other, communicate all the time and share rewards. Commit time to team and delegate freely within the team. The team must also be selective of new member and train to maintain the team spirit. Performing This is the final stage in the team development and it is where members feel very motivated and individual defer to team needs. The team is very efficient and there is little waste and there is a high empathy, trust, openness and support. Individuals take pleasure in the success of the team and there is a big win. System Development The stakeholder analysis is present to address the issue of who is affected by the business and to win their support. When carrying out a stakeholder analysis it is important to identify the stakeholder groups; are they large or small; and how to win their support to carry out the tasks that a business or organisation wishes to carry out. By identifying the most powerful stakeholder groups you can shape your strategy in such a way which will allow you to gain their support. Stakeholder groups can be very large such as customers and employees or very small such as the chief executive or an important investor. Each stakeholder may have a different power which can be generally divided into four different areas; Position power Resource power Personal powers Expert powers Gaining support from powerful resources you can gain more resources allowing working more efficiently. Also involving stakeholders in change of the organisation is also beneficial as if you let them know your ideas and your plans early and they agree to the strategy, there is a likely chance that they will actively support you as they will understand the benefits of the change. It will also allow you to anticipate their reaction and allow you to make adjustments to your current plan of action to ensure that you win their support. [MindTool. (1995).] Targets not agreed and vague Low job satisfaction Staff employed on minimum wage Targets not communicated down the chain of command accurately Store targets not met Crew Members too friendly with the manager Store manager present for too long Not many chances of promotion for staff Store manager cannot discipline crew members as they have built a relationship Too many staff arriving late as no fear of manager Poor effort from crew members and middle-management Increase staff turnover and so increased training costs Low sales and poor service from staff From the Multiple cause diagram it can be observed that the problem here lies in the fact that the manager of the store has been present too long and therefore a change in the store manager will bring about an increased efficiency in the work force. Performance reviews will allow the store manager to make decisions on which employees to promote or give a pay rise to as it will encourage those employees to stay. Also the store manager should make clear the targets for all shift managers and floor managers such that they can also pass these targets on clearly, and so the targets of the business owners are met by all staff at every level. Thus the appropriate stake holders that would be involved are the floor managers and the crew. As they will have to respond positively to the change in the management, and thus the owner of the franchised McDonalds must address and communicate with all levels of staff and ensure that they understand why the change has been made as a majority of staff may be bitter to see the store manager leave. Other stake holders may include the technicians and engineers who have built a relationship with the previous store manager, and to encourage them to continue to work appropriately. The resources will be unchanged regardless of the change in store manager, and thus they will not be a major stake holder that will be approached prior the change. Implementation The current system of McDonalds is based on a regulated set of relationships, and the upper management in this situation are content with current targets and therefore will not strive to increase sales or address areas where work is needed. Interacting between the kitchen crew members and the front of house crew members is strained and the kitchen crew members feel underappreciated and cannot ask anyone for help and therefore there is a current lack of commitment to the business. Also there is no structure in the management of the McDonalds in question and therefore there are certain managers which will run around taking orders from crew members and other managers who will only shout if it is to get busy and take a very backseat role, leaving crew members unaided in times of need. EEmploy a Regional Manager which will look after the stores in one area to analyse where the problem lies in each store separately and to see how it can be improved. Analyse the strength of managers to see if their qualities can be utilised better in a different store. CChange the store managers around such that they will be managing another store in the chain. If there is a store manager that has proved to under achieve constantly then address the issue and either send them to a popular store or closer to the CEO office such that the problems the manager has can be observed. CCarry out regular crew development programs such that aspiring managers from the current crew can be noted and trained. Altering and changing relationships can only occur when there is a change in the management of the business to such an extent that current power figures are still seen as present powers, however even they should feel they are not free in the sense that they do not have to perform. Thus changing the store manager in this situation and allowing a regional manager to help control all of the franchises will help the CEO to keep a better eye on the restaurant. As the store manager has no relationship with the current team of staff, he will remain faithful to the CEO. Thus as the CEO has a divisional structure over his restaurants, he can change managers around between stores and therefore, they remain loyal and trustworthy to the CEO, which will mean there is a larger team that works hard for the CEO which he can rely on to boost sales. Also this will change the flow of information and allow the CEO who is also the owner of the franchise to gain the information of performances from staff from several different sources and therefore will be able to assess the management situation between his stores regularly. Thus it will allow the stores to be organised around outcomes and not around the tasks that are carried out. Also if parallel activities such as kitchen crew and front counter crew members are trained to carry out both tasks, it will allow the integration of results such that a larger understanding of the difficulties that either side experience. This re-organisation will allow the geographically dispersed resources to be treated as centralised and will allow the CEO to take decisions for his chain of franchises as a whole and individually much more clearly and faster, thus optimising results and in essence his profit. Kotters Eight Stage Process [http://www.mindtools.com/pages/article/newPPM_82.htm] Create a sense of urgency A sense of urgency needs to be created inside the organisation. This is the first and most crucial step. The shift managers, the floor managers and even the long term crew members must want a change in the restaurant. Honest discussions must be made about which managers the crew and other managers feel comfortable working with and where is there a need to change the managers and if so how. Support must be requested by the regional manager to start the process for change. Creating a guiding coalition The leaders in the organisation must be identified in each store and these key people must be committed to the regional manager and support the change. Team building for change coalition is compulsory, and as with all great teams, there must be a range of different backgrounds and skills that each individual will bring to this team. Develop a vision and strategy Create a strategy for central values and vision and make sure that the coalition knows the change vision and believes in the vision such that they all believe that it can be achieved. The values are central for change and for the future of the organisation. Communicating the change vision The vision needs to be talked about often and it must be applied to all operations in the McDonalds stores and in the chain of command. The concerns and anxieties of each individual must be addressed and dealt with in the best and the most appropriate method possible. The change must be lead by example. Remove obstacles Identify or hire managers whose main role is to deliver the change. Reward and praise those who ensure that change is taking place and inversely identify those who are obstructing the change and either help them see what is needed or remove the barriers quickly. Generating short-term wins Create short term targets such as 100% scores on the gap buster, or improve sales on each day from last year, where there is little room for failure. After every win analyse what went right and where improvements can be made. Ensure that every win is rewarded. Anchor new approaches in the culture Talk of change success stories and in support of companys leaders. Include the change ideals when hiring or training staff, and ensure that key members of the coalition are recognised and their contributions are remembered. Finally creating plans to replace key leaders of change as they move on will help ensure that their legacy is not forgotten. Conclusion In conclusion, all organisations that wish to stay in the industry for a large amount of time all have to undergo change in different forms to stay in touch with and to cater to the always changing needs and wants of customers as I stated in my introduction. In my opinion, and using the evidence stated in this report, it will be most effective to improve results and to gain a larger profit to bring about a change in the business as it will increase efficiency and encourage greater team morale of all the employees. If the steps for bringing about change in the implementation are employed then ongoing change can be sustained if Kotters eight stage process is utilised.

Bernard Williams Analysis Of A Thought Experiment Philosophy Essay

Bernard Williams Analysis Of A Thought Experiment Philosophy Essay The thought experiment that Bernard Williams mentioned in his work A Critique of Utilitarianism to establish that utilitarianism is an incoherent and unintelligible theory of morality and does not hold much ground, especially when it comes to decision making under pressure and in high risk situations. But it crumbles altogether when once integrity and moral compass is at stake. This paper will explore some arguments related to the thought experiment that Bernard Williams has illustrated highlighting both the scenarios of George accepting and rejecting the job offer and how it affects his morality. It will also compare the utilitarian view point in the light of this thought experiment with other moral view points to establish that all theories do not fulfill all the criteria of a complete moral theory and does not fulfill our psychological and emotional needs. Suppose if George accepts the job offer. By accepting the offer at the chemical and biological warfare lab, George will certainly provide economic prosperity to his family (as he going through tough time), additionally he will also once get the job will be able to better influence the work of the lab, by either slowing down the process and/or building up support at the lab to deliberately protract the process. All these actions of George will lead to a greater utility as he will become an instrument in increasing utility and decreasing harm by slowing down the process. He will also be able to provide a better future for his family thereby reducing suffering which could have been caused to him and his family should he not have accepted the job offer. It seems like that from a utilitarian point of view this is an ideal situation. However, Bernard Williams argues against this position. He says that even though it seems that everyone is benefiting from Georges decision, for him it is not a good choice as it will alienate him from his projects that define him. In other words, as George is opposed to biological and chemical weapon, as he has to forsake his integrity in order to take a decision to accept the job offer. Bernard Williams call this as ones projects and argues that one must not forsake ones integrity and values which define us. George in this case has a deep rooted belief against biological and chemical weapons (their production and use) and should not forsake this. He sates: It is absurd to demand of such a man, when the sums come in from the utility network which the projects of others have in part determined, that he should just step aside from his own project and decision and acknowledge the decision which utilitarian calculation requires. It is to alienate him in a real sense from his actions and the source of his action in his own convictions. It is to make him into a channel between the input of everyones projects, including his own, and an output of optimific decision; but this is to neglect the extent to which his actions and his decisions have to be seen as the actions and decisions which flow from the projects and attitudes with which he is most closely identified. It is thus, in the most literal sense, and attack on his integrity. It is prudent at this stage to state a few points about the thought experiment itself, as a utilitarian could argue against their need. Thought experiments are a good way to provide us with a way of producing knowledge by stepping out of the domain of the real and day to day affairs. They can be seen as an instrument of judgment of possibility as well as consideration of conceivability. However, they are constrictive in nature, and arbitrarily cut off and restrict the range of choices available to decide on a course of action. This thought experiment, is reflective of all the constraints related to thought experiments in general but in particular it distances us from the consequences making it remote to the action that he will take, thereby it is difficult to assess from a practical point of view whether the thought experiment is of significance or not. The author has intentionally given little background as to how George has landed into this situation and thus has opened a wide arra y of generalization and universal applicability inhibiting the use of imagination and intuition. Martin Bunzl provides an interesting viewpoint regarding thought experiments related to ethics and especially to consequentialist theories in general, require a level of detail usually lacking in thought experiments. And it is the attempt to provide the missing detail (both consequentialist facts and the weightings on those facts) that yields the paradigm of a thought experiment that is out of control  [1]   This is an interesting take as the whole idea of providing missing information is to make us see a different paradigm not apparent in the thought experiment itself. Now lets see the scenario from a different vintage point. Suppose George does not accept the job offer as he is an ardent believer in safeguarding the world from biological and chemical weapons. In this case he has listened to his moral voice. However, even in this case (when George is not taking an action by not accepting the position) he is responsible for action through the doctrine of negative responsibility. Consequentialism will not recognize the difference between George not taking the job offer and safeguarding his integrity on one hand but has allowed someone else to take up the job (who is for the use of biological and chemical weapons) thereby is equally responsible for the harm that may cause. It doesnt make any difference if the action is taken by George or the other person as he is the one who let it happen. Looking at the broader picture keeping this thought experiment in perspective, John Rawls gives another viewpoint. The main concepts of ethics are those of right and the good. The structure of an ethical theory is, and then is largely determined by how it defines and connects these two basic notions.  [2]   From a utilitarian perspective, the right and the good is of no importance to the decision making process. But from an deontological perspective it is not the badness or the goodness of the consequence that makes it wrong but the act itself is wrong. George is not permitted to act and take any decision if it violates the deontological constraint (certain things that we must not do, even if doing it produces overall better consequences, in this case George may slow the process of weapon production and/or make a substantial effort is convincing other people to support his viewpoint). If George thinks of his act as a right act then it has to derive from its motive and as per Kant the motive is to be found in the act of duty rather than the inclination (Georges sense of duty will emerge from his strong belief against production of these weapons). Even though the action George will take will devoid him of pain and will give him pleasure but it will not be a free action and will be subject to the laws of cause and effect. If he does not take the job and if he doesnt on the idea that because he respects the moral law of so many people dying he will be the one who will eventually be the participant in it. By following a utilitarian viewpoint George has retracted his autonomy to take action, as he is bounded by the effects of what will happen, and his own will be shattered. Thereby he is not being true to himself and is losing true freedom. George may go ahead with not accepting the job offer but his contemporary will; thereby it will not be a universal principle. George should not act only because he has a duty towards others, to act and safeguard their interest; self interest is not the reason why he should do the right thing. One may also consider Georges action not to be seen in the future consequences that it will bring, but in the past as well, how he landed in this situation, what are he motives which led to him being against the development of chemical and biological weapons. There are other considerations that need to be brought in than the consequences of the action in determining what he should do. These considerations other than the value of the consequence of the action that needs to be considered in determining what he should do. A consequentialist will say to George to let the idea go as it will prevent greater harm or will do greater good. Ross  [3]  suggests that there is no universal law in this. For him one value can be overriding by another value provided it relives the distress. George action of taking up the job will be an unethical kind of expediency and will put undue pressure on George to take up the burden of morality for the whole human kind on his shoulders. Alternatively, George can see the whole issue from a different perspective altogether. He should not see the whole situation as being what is right or wrong but should focus on what is just, humane and generous. By doing this, he will not only see the moral dilemma as a focus but will be able to see his life as whole and his position in it. It will help him in acquiring a kind of a virtue and will take the stress of the moral burden of duty towards the whole mankind that he is trying to safeguard. On the other hand this approach to decision making will be more introvert with the focus on fulfilling the demands of the I rather than the combined good of all. Furthermore, it abandons the moral universal principles and gives power to the individual (in this case George) to make his own judgement. It dodges the important moral issues without assuming a definite position. Looking at this thought experiment and its conclusion, we reach a point where our approach to morality needs to be somewhere between this completely impartial and integrity-sacrificing mode and the danger of a completely subjective/relativist mode. The whole argument above clearly states that thought experiments can provide us with a way of thinking on issues but are limited in scope and should be used with caution. Thought experiments are profitably compared to compasses. A compass is a simple but useful device for determining direction. Nevertheless, it systematically errs in the presence of magnets it becomes unreliable near the North Pole, in mine shafts, when vibrated, in the presence of metal experts will wish to use the compass as one element in a wider portfolio of navigational techniques. Analogously, thought experiments are simple but useful devices for determining the status of propositions. Sadly, they systematically err under certain conditions and so are best used with sensitivity to their foibles and limited scope  [4]  

Leprosy :: Hansens Disease Biology Essays

Leprosy Leprosy, now more commonly referred to as Hansen’s disease, is one of the world’s oldest and most feared maladies. Over the course of thousands of years, it has managed to afflict millions of people in every region of the world. In addition to physical suffering, leprosy patients also faced tremendous psychological distress, due to the fact that, until as recently as last century, the disease was seen as a punishment from God and thought to be highly contagious. As a result, leprosy sufferers faced many indignities and, in some instances, were removed from their communities and relocated to so-called â€Å"Leper Colonies.† However, in recent times, the conditions for people with leprosy have vastly improved in terms of both the treatment of the disease and removal of the stigma attached to it. The origins of leprosy cannot be definitively traced to any particular place or time. The earliest evidence of the disease is provided by the Hindu Vedas, which mention a disease that most believe to have been leprosy, suggesting its existence in India since at least 1400 BCE (Skillicorn). There is more concrete evidence from members of the medical community that the disease existed in China by the fifth-century BCE and in Egypt as early as the second-century BCE. The disease is believed to have spread to Europe in the first-century BCE by Roman soldiers returning from war in Egypt. Its existence in Europe was first documented by Aractus and Galen in approximately 150 CE (Skillicorn). It is believed to have been spread from Europe to the Americas and South Pacific islands by European colonists. The disease became universally known as Hansen’s disease in 1873 after a Norwegian scientist, Dr. Armauer Hansen, discovered the bacterium that causes the disease, whi ch eventually served to end the myth that the disease was a curse of God (Skillicorn). The disease is caused by a slowly multiplying bacillus, called Mycobacterium leprae, which primarily affects the nerves, skin, and mucous membranes (Hansen’s Disease). Scientists are still unable to cultivate the organism in any bacteriological media, although it has been successfully grown on the foot pads of mice.

A and P :: essays papers

A and P The Characters of John Updike's "A & P" In "A & P", John Updike develops his characters through the eyes of the main character, Sammy. Sammy works in a grocery store, and one day he observes three young girls as they come into the store. The whole time they are in the A & P, Sammy describes their appearance, behavior, and his impression of them in great detail. Sammy watches each of the girls as they look around the store, but there is one that catches his attention right as they walk in. He is so busy staring at her that he makes the customer he is "ringing up" very mad at him. Sammy describes the young girl as a "chunky kid, with a good tan and a sweet broad soft - looking can with those two crescents of white just under it..."(Updike, 105). He notices everything about the girl, even down to the fact that she does not have a tan line, so she must have just bought the bright green, two piece, bathing suit. He also notices that she is very conscience of being a little over weight, because she "..fumbled with the co okies, but on second thought she put the packages back". Sammy describes the next girl as a pretty girl, but not pretty enough to be called beautiful. He puts great detail in describing her appearance, and describes everything about her, from her long, frizzy hair, to her long neck, and the sunburns underneath her eyes. This girl is the tallest of the three, but he says that while she is " the kind of girl other girls think is very ‘striking' and ‘attractive' but never quite makes it....is why they like her so much". The last girl he describes is the one he thinks is the leader of the three girls, and even calls her the "queen" (Updike, 105). Sammy describes her as being a very self-assured girl, who is trying to teach the other girls how to be just like her. He states that "she had talked the other two into coming in here with her, and now she was showing them how to do it, walk slow and hold yourself straight". Sammy goes into the greatest detail describing the charact er. He talks about the color of her bathing suit, how her straps are pulled down, the style of her hair, and the manner in which she walks across the store.

Self Awareness

The most valuable resource of a nurse is the ability to use one’s self, it is important to be aware of personal stress that can interfere with one’s ability to communicate therapeutically with patients. If the nurse is overwhelmed with personal or work problems, the energy available for patients is greatly induced. (Rossberg and Friss, 2003) This research was conducted in the selected 3rd year nursing students of UPHS-GMA CAVITE. The study would determine the effectiveness of self awareness as a preparation for handling psychiatric patients. Common concerns of nursing students beginning a psychiatric clinical rotation include fear of saying the wrong thing, not knowing what to do, being rejected by clients, being threatened physically, recognizing someone they know as a client and similar problem or background with clients. The awareness of one’s feeling, beliefs, attitudes, values and thought called self-awareness, is essential to practice of psychiatric nursing. The goal of this self-awareness is to know oneself so that one’s values, attitude, beliefs are not projected by to the client, interfering with nursing care. Self-awareness does not mean having to change one’s belief unless one’s desire to do so. Awareness is the first step in the creation process. As you grow in self awareness, you will better understand why you feel, what you feel and why you behave as you behave. That understanding then gives you the opportunity and freedom to change those things you’d like to change about yourself and create the life you want. Without fully knowing who you are, self acceptance and change become impossible. Having clarity about who you are and what you want, empowers you to consciously and actively make those wants a reality. Self awareness gives us the skill in establishing relationship with clients of different values, belief, attitudes and principles. This is achieved by student’s utilization of aspect in his or her personality, values, feelings and coping skills commonly known as the therapeutic use of self. Individualized care becomes important when we need to get to know the patient. To obtain this knowledge the we must see patients as individual people with lives beyond their mental illness. Seeing people as individuals with lives beyond their mental illness is imperative in making patients feel valued and respected In order to accept the patient as an individual, the students must not be controlled by his or her own values, or by ideas and pre-understanding of mental health patients. We the researchers recognized personal vulnerability in order to develop professionally. Required knowledge on humanistic, basic human values and self knowledge that improves the depth of understanding the self. Lastly we must need to maintain a positive therapeutic relationship to the psychiatric patient in clinical setting. We requires a great deal of patience and understanding. Different personalities affect the way students responds to their patient. â€Å"the more self aware, the more knowledge on how to deal with psychiatric patient†. Interpersonal are skills needed to form relationship with patient were acquired through learning about oneself.

Recruitment Program

Sample generic health care provider recruitment plan It is imperative to have an all-encompassing recruitment policy for your organization. Sample recruitment policy: To develop a long-range recruitment plan; organize a recruiting schedule based upon the historical supply and demand for each major healthcare discipline; and implement the plan within the organization. A goal should be developed for each discipline (dentist, ancillary, hygienist, assistant). Sample goal: To recruit (number) dentists this year based on resignations, terminations, attrition or growth.Strategies, structure, and ongoing activities are important to the process. Sample strategies: To concentrate our efforts on health care professionals who are completing training programs, government obligations or military service. To anticipate the competition by contacting prospects early. To have a continuous, year-round schedule. Sample structure: The official recruiting cycle for program) will commence (Name of teachin g institution/ (Month and date) of each calendar year. All recruiting efforts within the institution will be coordinated through the human resources/personnel department/coordinator or his or her designed.The organization's recruitment committee will review the recruiting objectives no later than February 1 of each year. Sample of ongoing activities: Complete follow-up action with healthcare professionals who have interviewed. Schedule site visits for healthcare professionals from previous recruiting efforts. Obtain legal contracts for healthcare professionals who will commence practice. Recruitment committee will meet at least quarterly to review plan of action and develop strategies for implementation. Attend as many in-state health professional recruitment fairs as possible.Sample annual recruitment plan Quarterly Activities JANUARY – MARCH Survey active medical staff to determine: Provider needs/practices needing assistance Need for new practices in the community. Mail se cond recruitment letters to practicing dentists (first letter sent in October). Compile statistics from January medical staff survey. Prepare for initial provider/practice assessments. Complete follow-up action on providers who have completed site visits in December and January. Establish funding limits for calendar year from finance department. Prepare opportunity descriptions.Update printed recruitment materials. Identify residency programs and contact program directors/advisors. Identify recruitment conferences and exhibit possibilities. Meet with the provider recruitment committee to explain this year's campaign and their involvement (for example, interviews). Fine-tune the campaign with their input. Conduct initial provider/practice assessments to clarify provider recruitment needs in response to January medical staff survey. Mail second recruitment letter to next year's graduating students/professionals (first letter mailed in October). APRIL – JUNEBegin preparation for dental school marketing seminar (seminar about how to market practices and what to expect in recruiting). Meet with administrator to establish recruitment priorities. Send third recruitment letter to next year's graduating dental students. Semi-annual dental/provider manpower recruitment committee meeting. Assist newly recruited providers by facilitating their arrival and transition. JULY – SEPTEMBER Register a search with the DANNA and other placement services. Contact dentists in government service (National Health/Lillian Health Service Corps).Write other healthcare administrators in the region regarding a search for a healthcare provider for the community. Contact state licenser board for names of provider licensees and send letters to. Inform pharmaceutical and medical supply vendors of provider searches. Contact military installations in region for names of providers leaving service and ask about opportunities to communicate with them. Contact medical specialty associa tions to obtain information on meetings, publications and placement services. Identify provider recruitment opportunity fairs for the coming year.Dental school opportunity fair. Request dental school alumni affairs office to publicize opportunities. Post employment opportunities/vacancies with state health department, dental training programs and state primary-care associations. Obtain available provider computer lists for mailing to next year's graduating students. Visit dental training programs. Contact military dentists younger than 45 years. Send fourth recruiting letter to graduating students (in final year). Conduct consumer research to further identify need for dental providers.Write and place national urinal ads for November and December to target practicing dentists. OCTOBER – DECEMBER Continue dental provider training program visits. Meet with administrator to establish recruiting priorities for the coming calendar year and prepare for next month's provider recruitm ent committee meeting. Send letter of introduction to next year's graduating dental students (second letter to be sent in March). Contact academic dentists younger than 45 years. Mail letter to practicing dentists (second letter to be sent in January). Semi-annual provider recruitment committee meeting.Prepare medical staff survey to identify provider manpower needs and issues. Attachment 1 Graphic Summary of the Recruitment Process 1 . Preparation for recruitment 2. Prospects 3. Suspects 4. Applicants 5. Candidates 6. Finalists 7. Hired Develop health professional plan Identify new candidate Provide description of opportunity (sees) Provider sends C.V. In-depth phone interview Complete interviewing process Regular communication before start date Prepare practice assessment Targeted direct mail Determine interest/needs of providers C.V. screened according to criteria Prepare for site visitFinalize contract negotiations Professional orientation Determine role of current professional staff Display at professional assemblies Follow-up with requested information Candidate tracking & referral system Provide examination copy of contract Hospital privileges Determine salary and benefits Advertise Personal follow-up with candidate Develop in-house recruitment system Marketing introduction to professional sites Candidate tracking and referral system Develop promotional materials Direct contacts (cold calls) Reference & credential check Draft specimen contract Determine selection criteria

Pizza Hut, Yum! Essay

The operations standards are the key path defining elements in any business. Without set procedures optimal results cannot be obtained. The operations standards at pizza hut have multifaceted challenges and opportunities. The standards and procedures for doing business are well defined but some of the possible factors can cause to the deviations and variances. Those possible factors can be eradicated through extra efforts into the process. However the small chances of variance will remain the same because the real business scenarios may vary sometimes than the forecasted one. This report is an attempt to investigate the operational standards and the possible causes of variance in standards and how does it affect customer satisfaction. Introduction Operations management Traditionally it is believed that the operations management is as a transformation process that takes set of inputs and transforms them into the out put. The output can be the goods or services. This includes the effective planning, scheduling and control of the activities that produce the required outcomes. (Cecil C. Bozarth, Robert B. Handfield, 2008). Operations management plays a key role in determining the success or failure of an organization. To carry forwards the inputs of each unit all together and getting turned it into the outputs is the real synergy, which helps organization to set the directions towards climbing the heights of success. According to the William J. Stevenson as he state in his operations management book ‘Operations management is the management of the system or process that create goods and/or provide services’ this involves various inputs, he add, ‘ the creation of goods or services involves the transformation or conversion of inputs into outputs. Such as capital, labour and information are used to create goods or services using one or more transformation processes’. Although the goods and services go hand in hand, there are some very basic differences between the two. This can be determined through its nature of the business. Some organizations can have higher degree of tangibility or intangibility. This can be determined through its nature of business. For instance, if the organization is selling goods, it can be determined high level of tangibility and otherwise if its selling services then level of intangibility will be high. (William J.Stevenson 2005). Operation standards at Pizza Hut Functional Units The activities of business organizations are mostly divided according to the functionality, the management of the personnel and the responsibilities. (Joseph S. Martinich, 1997) The operations at Pizza hut can not be highlighted for any of the single functional unit. Rather it is the collection of several set of the activities that take place with in the unit and make things possible by turning customer expectations into the reality. The success or the failure of the product depends on the performance of several functional units. Those functional units operate separately but connected with each other through the job activities. The unit’s operation standards are discussed further down. The taste and the quality highly determine on the freshness of the ingredients, and the resultant the happiness of the customers. According to the Deputy Manager of Pizza hut, ‘If, there is variance observed in the product quality that will overall affect productivity and finally the customer satisfaction level. This is not acceptable at all’. He added, ‘if company is spending a huge amount of money on the product promotions and marketing activities that is for the business. And also company provides the training to the employee to how to maintain the product quality. So every single person should have to ensure the quality of the product and happy customer makes more return in the future’. In this regard, company has got set procedures and guideline to maintain the standards for the specified interactions between the employees and customers. If the deviations occur that will likely to lead to the unhappy customers. Food temperatures To keep products safe storage the temperature of freezers should be in between -18 to + or – 5 degree centigrade. The seals must be intact so that the temperature can be maintained. Quality Assurance The quality throughout the supply chain rests with the overall team. This is done by setting rigorous standards during product development. In order to ensure the standards, there is regular auditing and monitoring system in place. The one of the regular system to check quality is CHAMPS Excellence Review. Quality assurance is achieved through the complaints monitoring system and their corrections through available remedial methods. Core Competence. Organizational strength or abilities, developed over a long period, that customers find valuable and competitors find difficult or even impossible to copy. (Cecil C. Bozarth, Robert B. Handfield, 2008) The pizza hut has got high degree of core competence in the basic product. The pizza hut’s dough is treated as core competence of the business. This makes pizza hut different then the competitors. Cost & variance The cost of sales and the sales revenue are the actual things that support the managers to run the business on track. If the numbers seems going out of the track they need be highlighted and called as variance. The variance is the difference between the Actual cost and Theoretical Cost. Head office set forecast and provide targets to the business stores. The targets are set with the help of previous year business performance and the expected events. That is called as theoretical cost. On the other hand the cost occurred in the business dates is the actual cost. So if there is any difference occurs that will be treate as variance. The cost of sales of the store for the current period shows the variance of 36. 38. * The theoretical cost set by management was ? 2203. 22 and in percentage 22.46% where as the actual cost for the period occurred was ? 2239. 60 in percentage 22. 83%. The results indicate the variance remained ? 36. 38. The variance in costing is the actual indicator of the performance. Higher the variance depicts higher the concerns persist with in the business unit. In present case in hand, the above depicted variance treated to be normal. The business operations can not work on the absolute set tracks because the forecasted things can not happen on the absolute behaviours as predicted. Reasons of variances * Miscount The chance of miscounting always prevails during the operations. In the case of miscount the chances of wrong order increase and finally will increase the variance. * Wastage The several reasons for wastage may occur during the operations. However if forecast made is not effective then the chances of unexpected results may increase. That applies with the product forecast as well. If product is defrosted without realizing the demand for the product then this may cause to one of potential wastage. In other case the wastage can increase if no proper product forecast is being made and or staff make mistakes while making orders or at the time of dispatching orders. In any case if wrong delivered to customer the customer will complaint against it and in order to make customer happy the order is to be resent. This will certainly increase the cost. Higher the number of complaints more is the cost. These two factors are directly proportional. * Shrink The shrink may occur if inventory reduced without record. The variance shows the real picture of the business operations. Happy customers return back to business and become repeat customers and cause to increases in the sales revenue of the business. However, If sales revenue is running on the increasing trend or above of the forecasted track then it clearly indicates the successful operations of the business activities. And this will likely to decrease the percentage of variance as overall. Forecasting Forecasting the estimated demand is the real start of every single operational activity in the business unit. This involves every thing from human resource planning to the product planning. In this every single factor get into the touch of planning, organizing, and leading and control of the operational activities. This ultimately leads to the overall productivity of the unit. Forecasting product and customers demand is the most important activity for the b business organizations. (Derek L Waller 2003) Forecasting is very important element to carry forwards the business on the set line successfully up to the mark in efficient manners. (Joseph S. Martinich, 1997) The same goes true for the pizza hut business. According to the RGM ‘forecasting at pizza hut plays critical part for the success of the business’. The manager, prior to develop any plans for HR deployment or the food ordering, they observes the forecast of sales and expected upcoming events in the calendar. As per say, the usual shift requires two to three drivers and plus kitchen staff and the shift manager. Where as the number of drivers can increase on weekends, as high as 7 to 10 and 4 to 5 in store staff plus shift manager and support manager. This works fine when every thing works according to plans. However, if any of the external factors come into play then that can potentially affect the service delivery and the speed. This happens when for example the whether conditions. The road hazards in shape of blockades, accidents. All of these factors can slow down the serviceability. The unexpected orders can cause more demand of the product where as the availability of the ready to use product may be limited according to the expected demand for the shift. Therefore the variance in expected demand and actual demand can cause the shortage of the products and ultimately this can play around the one of the possible factors of the unhappy customer and can cause the variance in the productivity of the unit as over all. The demand can also increase because of the good weather, special occasions like sports, rituals, festivals, and purchasing power. According to the RGM of the unit, the demand for the food is high in the start of the month but that usually slow down in the end of the month due to the less availability of the funds with customers. Employee performance/training The training data base available at store and the views gathered from management team reveals the fact that the importance of the training in store is directly linked with the operations standards and productivity. The team member working on make table should have to be trained according to the specified requirements of the make table. The lack of training will cause the variances in operations activities. This directly results the variances in the customer satisfaction. Importance of Customer Experience Customer care is the core point of concentration behind the business. The business treats customers as king. The most important fact is to find out the ways through the customer want can be fulfilled effectively. Therefore there are some procedures and standards set by top management in order to interact with customer. Customers don’t really want relationships. At least not in the same way the brand does. They want to be treated well, respected, understood and to get what they want, when they want it. In other words, they simply want a good experience and the reassurance of knowing that they will have the same good experience every time they come into contact with the brand. So, if we the team get to the experience right, the opportunity to build meaningful relationships should follow. (Asbjorn Rolstadas, 1995 & Alan Mitchell Issue 5, Summer 1999) Pizza hut is selling pizzas but this is what other competitors have been doing. So what makes it really special about it? Who recognise that product alone? The product alone is nothing but the service is also important. That is the factor which make customers as ‘repeat customers’ The attitudes, values make key differentiations. The operational standards, the quality of food all of them are key factors. (Mary Say et all 2003, Issue 440) In order to achieve desired results the team members at Pizza hut are provided with set guidelines for the interaction with customers. The guide line called ‘moment of truth’ or ‘customer mania plus’. Moment of Truth The most important key elements to are set in this guidelines. (See Appendix 8) * Order taker The order taker is the key person who works as a bridge between the company and the customer. If he/she makes customer happy, the business will likely to repeat other wise can drain to the competitors. This results not only the loss of customer but also the loss of several networks of the lost customer. CHAMPS Excellence The order delivered to the customer should followed by the set procedures. The delivery person has provided particular guideline that he/she will have to follow when interacting with customers. This results in increase customer satisfaction. The other most important factors that the management follows are; * Delivered on time * Delivered completely. * Invoiced correctly. * Undamaged However, If any of the above factors missing from the cycle process of order making, then it start again from the make table. This * Response. (repeat customer/happy customer) * Complaints Resolving complaint * Offering service delivery * Offering hot food delivery * Beat the phone capture in busy times. * Beat the web orders There should be every reason for the return of the customer. Without fulfilment of the expectation that will not be possible. However the team at Pizza hut follows the guidelines and makes customers happy, but there may be several factors that may cause to the dissatisfaction. In general, the possible factors may be for instance, rush of customers and not enough staff available to take orders or to pick up a phone, bad quality, late delivery or the rude attitude. According to the pizza hut manual almost 2/3 of unhappy customers never return because of poor service. The RGM at store revealed the fact as ‘Customers don’t come pizza hut just for the food, they can get food anywhere. What most customers want when they visit or call us is a good time’. He adds, ‘when they order on phone they expect order takers to treat them well and make their time great. How do you do this? By having a service attitude and making customers feel welcome and important’. Marketing The Marketing plays very important role for the business. The customers actually receive message through marketing, thus it become very critical that the company should highlight the customer expectations in the marketing message. There are several set standards that are to be followed for the marketing purposes. (Francis J.Mulhern, 2004). The company invest considerable resources to find out the exact wishes of customers. For the Pizza hut’s delivery branches the segment of customers includes from families, to the teens. According to the Pizza hut database the primary customer are teens and young adults. Product Development The pizza hut success is not the matter of isolated activities. But it is the company’s restless efforts to put innovations into the realities by turning needs and wants in to the shape of products. Product development team run focus group to study the consumer behaviours towards product choices. Some time products are launched after having selected study of the chosen sample, but it does not survive for long time. This may cause occurrence of cost or the wastages to the stores. For instance the four for all, cheesy bread, Bombay wings, Indian pizza are all the examples of failed products. However the company has launched successful products as well. For instance cheesy bite pizza, which has cause around 24% increases in pizza sales over all. Company Profile Pizza hut started on 1958. The dream of Frank and Dan Carney turned into the reality when he opened the first Hut in Wichita, Kansas. The website of pizza hut states that in very beginning the restaurant was as too small. It had just 25 seats available for customers. The inspirations for the name as ‘Hut’ came into thoughts through the design of the building. It looked like a hut. Therefore it geared the idea to carry on with name as ‘Pizza Hut’. The Pizza has superior place in the market, particularly for the Pizza business. Through the time it has scattered in to the markets of the world. The numbers of the growth depicts that it Pizza hut has more than 600 outlets in the UK only. The Pizza hut is a part of Yum, which is another big company. The Yum own several big companies like KFC, Long John Silver’s, A & W Taco Bell The Pizza hut was formerly owned by Whitbread and Yum as a joint venture. But in the year 2006 Whitbread sold out their shares to Yum. Presently the Pizza Hut UK Ltd is now 100% owned by Yum! Conclusion The operations management depicts the performance of each and individual unit that is participating in over all acceleration of the engine of business. The business may have some times low speed and high speeds. It highly depends on the strategies that the top management set for the business and the way the strategies are followed by the key components that run the actual business. The operations at Pizza hut have multifaceted situations. The each component working in the process cycle of business plays equally important role to win the customer. However, if any one of the units deviating from the set standards will cause a variance in the performances as overall. Thus it is concluded that the success of the business is possible through collections of inputs from all the units participating in the conversion process.

Persuasive essay on school uniforms Essay

Nearly all students do not support school uniforms; however they do not know the benefits in wearing them. Believe it or not, there are a lot more pros than cons when it comes to wearing school uniforms. First off, school uniforms will develop a better teaching and learning environment. They will also save families a good deal of money. And lastly, school uniforms will eliminate a lot of bulling and labeling. A school would be a better place, for teachers and students, if school uniforms were required. The most important benefit of school uniforms is the atmosphere it would create. With school uniforms kids couldn’t wear anything outrageous or abstract. This would limit distractions in the classroom, producing a better teaching and learning zone. Also, school uniforms would make for a better student teacher relationship because everyone would be looked at as an equal. Another distraction uniforms could remove is the problem with females wearing reveling clothing. Lastly, a majority of students can take up thirty minutes picking out there clothes for the next day. If uniforms were mandatory that time could be used to do school work or get a better night sleep for the following day. Read more: Should there be school uniforms essay Families would save an unbelievable amount of money from school uniforms. Students wouldn’t have to worry about buying the newest, hippest clothes which cost a fortune. That would save families hundreds of dollars. Sure, kids would still need clothes other than their uniform, but not as many. Families would also be more time efficient with uniforms. One example of this would be a smaller laundry load. In addition, you wouldn’t need to worry about rushing to get something washed for the next day because you already know what you will be wearing. Bulling and labeling would be cut down if school uniforms were accepted by a school system. If uniforms were mandatory everyone would be equal and no biases could be set by someone’s apparel. Like wise, students couldn’t label someone as a scrub or high maintenance. When someone gets picked on, it is most likely because they are wearing something that is â€Å"not in† or because they are dressed â€Å"different†. If school uniforms were worn this would be a non-issue. Lastly, you couldn’t be labeled regarding your personal  interests. For example, if you were wearing a band’s tee-shirt or a preppy clothing line. If this wasn’t and concern everyone would be open to each other and groups wouldn’t be made based on what you are wearing. The only reason Student do not wish to wear uniforms is because they only care about looking good. However, they don’t know they can till look good in a school uniforms. Also, much more students would be open to school uniforms if they knew all the success they would get from them. Student and staff would have a much better school year if school uniforms were worn.

Microsoft Windows Issues - Post Software Install Coursework

Microsoft Windows Issues - Post Software Install - Coursework Example In case of conflicts with other problems, uninstall the program that may be causing conflicts and then install the intended program. After restarting the computer, install the program and see if the problem persists There are chances that the application or new software being installed overwrites the current operating system’s dynamic link libraries (DLL) files with an older version. This will therefore cause problems in the working of the installed application. Therefore, uninstalling the program will help remove this absolute file systems since they render the computer unusable and may cause conflicts to other programs as well. Lastly, the program may be conflicting with the Windows driver responsible with its functioning. Therefore, a solution is to update the Windows driver responsible for the running of the program and also installation Windows updates to restore the operating system’s dynamic link libraries (DLL)

The Yom Kippur War Essay Example | Topics and Well Written Essays - 1750 words

The Yom Kippur War - Essay Example The decision of Israel was to be handed over by the U.S, government to the Arab states. The U.S. was informed about the decision but not to hand it over to the Arabs. There was no evidence of receipt neither Egypt nor Syria, who in fact never received the offer. It was kept closely guarded within the government of Israel, which was withdrawn in October 1967. Like anyone who lost a property, Egypt and Syria craved to regain the land they lost during the Six-Day War. Nevertheless, a summit issued the â€Å"three no’s† resolving there will be â€Å"NO peace, NO recognition and NO negotiation with Israel.† This is the Khartoum Arab Summit. (2) Convincing allies and non-allies to join you in war is not an easy thing to do not to mention the consequences these entail. The Iraqis turned down the idea of joining the preliminary attack. Syria had a tensed relationship with Iraq, so getting Iraq’s aid was unsuccessful. Lebanon was not expected to join the war since they share a border with Israel, not to mention the small army they had. (3) But nevertheless, Sadat did not lose hopes in getting aid from other countries. A few months before the war, Sadat was engaged in a tactful, diplomatic, and suave offensive to try to win support for war. He claimed the support of more than a hundred states. These countries were mostly of the Arab League, Non-Aligned Movement, and Organization of African Unity. He also got the support of Europe and for the first time, Britain and France sided with the Arabs against Israel on the UN Security Council. II. Pre-Event Actions The suave offensive of Sadat, which won the aid of other countries, materialized. Long before the war broke out, the Iraqis transferred a squadron of hunter jets to Egypt. A division of 18,000 men and hundreds of tanks were deployed in the central Golan. Their MiGs began operating on the third day of the war. (4) Kuwait and Saudi Arabia committed their men to battle aside from serving as financial underwriters. A brigade from Saudi of approximately 3000 troops was sent off to Syria where it engaged in fighting to Damascus. Libya sent Egypt a number of Mirage fighters and from 1971-1973, President Muammar Qadaffi gave Cairo more than $1 billion to support their thirst for regaining Egypt and for payment to the weapons delivered by the Soviets. (5) Support came so overwhelmingly. North African countries responded to the thirst of Egypt. Soviet commanded an aid for the frontline states. An armored brigade and 150 tanks were sent by Algeria together with three aircraft squadrons of bombers and fighters. Almost 2000 Tunisian soldiers were deployed along the Nile Delta, 3500 troops from Sudan in southern Egypt and 3 brigades to the front lines from Morocco including 2500 men to Syria. III. The Event On the holiest day in the Jewish calendar, October 6, 1973, Egypt and Syria opened a coordinated surprise attack against Israel, which was named "The Yom Kippur War." The warships at par with those of NATO's in Europe were mobilized on the borders of Israel. Israel with approximately 180 tanks surprisingly faced an onslaught of 1400 tanks from Syria and their almost 500 defenders were attacked by 80,000 Egyptians. (6) The Israeli Intelligence, known as one of the most aggressive and successful intelligence networks in history seemed to fail this time. The Arabs had more time in planning the war against Israel. They incorporated a fine use of deception and disinformation to disguise their furiously deadly intent. On the other hand, Israel had been

History The World Essay Example | Topics and Well Written Essays - 1000 words

History The World - Essay Example Competition for such resources as land marked top of the list. This is because the nomads made their temporary homes in favorable places. Being an arid area, water was scarce. Farmers always fought over the small rivers that provided water for the large numbers of tribes. In some cases, the nomads made the temporary homes along the rivers to feed and water their camels and other domestic animals. Other resources like pasture and climate contributed to the choice of temporary homes for the nomads. Again, the nomads held a notion that the settled communities were rich and had lots of private property. This led to raids and theft marking another cause of resentment. Skirmishes erupted from these raids and increased theft hence the war in Darfur. Illiteracy and poor conflict resolution skills led to increased fights among these two communities; hence the negative attitudes. According to Skuratowicz (4), Sudan’s pastoralist and nomadic thing has become more of a way of life than a choice. This has been caused by the tough climatic factors that the country faces ever since. Nomads and the already settled communities fight over grazing rights of their animals. The local governance has not been strong enough to help solve problems caused when nomads find way through the farmers land, and has led to even more conflicts and negative attitudes. Even though it is their duty to solve the problems and see to the needs of the citizens, it is almost evident that someone is sleeping on their job towards working against these causes of conflict and negative attitudes. In addition, during the colonization time, the colonizers grabbed and owned the best land then. This led to fights between the colonizers and the colonized. The people of Sudan are nomads in their own land. This is another obvious cause of resentment towards the settlers despite the fact that some obtained those fertile lands in a legitimate systematic way as is noted by

Experience never be forgeten Essay Example | Topics and Well Written Essays - 750 words

Experience never be forgeten - Essay Example ollection of those events and how we challenged that situation has always been a thrilling experience for me and the story is often repeated by me to my inquisitive friends and relatives. We were a group of five friends and we made elaborate arrangements for the proposed camping adventure. A week before the date of departure for the camp, we busied ourselves in shopping and we collected tents and trappings and other equipment needed for the camping. We collected various items of food. The choices of each of one we were different and thus we had a good collection of food items. We had decided to stay overnight at the camping site which was all the more exciting. We started off early in the morning, and loaded our suitcases on the carrier of the car, and by 7.30 a.m. began heading for the destination. We had rented a car, and I had not thoroughly checked its condition, before agreeing to take it, and that was a serious mistake that I committed, especially when we were going on a long journey. The car began to tell its story and it seemed as if it is not happy with its noisy companions. We had covered a distance of about fifteen miles and at a lonely stretch and I had to bring the car to a screeching halt due to a flat tire and I had a difficult time in controlling it. None of us were experts in fixing the tire, but with great difficulty and hesitation we solved the problem. My only fear was what we should do, if another tire would go flat. After fixing the tire problem, we had tea and snacks in a roadside restaurant and then we moved further. I was driving slowly and after covering about 10 miles, I suddenly realized that I forgot my cellphone at the restaurant, and we had just crossed a bridge and the next exist was after 4 miles. We had to get back and I felt that the bridge was mocking at us, for we were using it for the third time in less than one hour. The GPS was also quite unfriendly and was constantly teasing us with â€Å"Keep Right† and â€Å"Keep Leftà ¢â‚¬ 